FAQ's

I think they choose me because I am very transparent and do what I say I’m going to do. It starts with the appointment. I show up 10-15 minutes early, prepared, and professional. They read my reviews and get from me what they’ve read about in the reviews. I provide reference lists and pictures of fences I’ve done in their area so they can go look at my craftsmanship. I actually invite them to go check out my work. I think they trust me from the beginning and I don’t try to sell them anything they don’t need, in fact I’ve talked customer out of spending more money because I didn’t think it was necessary. I work with people’s budget and offer discounts when I’m able to. 

Anyone that NEEDS a fence not just someone who wants one. I like to help people whether it’s to keep their dog in the yard or other dogs out, or help keep their children safe from running into the road. People that have the discretionary funds to get a fence are ideal because then I don’t feel like I’m putting them in a hard financial spot. 

When the lead comes in I try to call them within 2 minutes, no matter what I’m doing I will make that call. I try to schedule the estimate the same day (if they’re available) if not I do it as soon as their schedule allows. As soon as I walk up to their house I have my paperwork filled out and ready to go and I greet them and introduce myself. We walk into the back yard and I listen to their needs/wants. I make suggestions as if I were putting the fence in for my mom and treat them as such. I’m honest about what can and cannot be done. The most important thing I do is give them a quote on the spot. Nobody wants to wait to see what something is going to cost so I let them know 95% of the time right then and there what it will cost. When I give an estimate I honor it, even if I’ve made a mistake and it costs me money. The only time I don’t give a quote right there is if it’s a special order vinyl because the material costs vary so much and change all of the time. After I give a price I go through the entire process. I explain the deposit gets them on the schedule and that I’ll handle diggers hotline and any permits that may be needed. Most contractors make the homeowner pull their own permit because some cities are such a hassle, so I take that off of their plate. I offer a $500 discount if they sign the estimate the same day. After that I go to my truck and send them an estimate before I leave their house. 

• How much will it cost? I give estimate before I leave. 
• How long will it take? Most jobs are a 1 day thing, sometimes 2. 
• When can you start? Usually within 2 weeks. I try not to schedule myself more than 3 weeks out so I’m able to comfortable manage the jobs. I have a 10 person crew and am able to do multiple jobs a day so we are able to pump fences out like crazy. 
• What warranty do you have? I offer a 1 year workmanship and material warranty, however vinyl usually has a 30 year material warranty. 
• Do you offer financing? Yes I do 
• Do you accept credit card? Yes I do. 

This is a hard one because I’m proud of all of them. One that comes to mind is one where we ordered material and it was only supposed to take 4-5 weeks but it took almost 10 weeks. I was in constant contact with the customer and kept her in the loop the entire time. When the material finally arrived they sent the wrong posts but waiting for the right ones would’ve taken another 6-8 weeks so my team and I adapted. We had to hand dig 38 holes and used concrete on the aluminum posts. There were tree roots and huge rocks in 20/38 posts that we had to deal with. A 2 day job ended up taking 9 days. My customer understood and was still thrilled at the final result. She left an amazing review and has sent me a few referrals already. This was all done during a heat wave of 90 plus degrees every day. 

The biggest mistake they make is they buy materials themselves and think they can install it. Then they realize how much work it is and call a fence company to finish it. That always costs them a lot more. They buy materials themselves from big box stores and they are not good quality. They also try to have the cheapest company do their installs and call me to come and fix their mistakes. 

All of my materials come from Amerifence which is one of the largest fence supply companies in the US. All are high quality and durable. 

Procedures for:

Wood: We use a 9’ tall master Halco steel posts and use steel 3”x3” steel posts for gates along with 60 pounds of concrete on each gate post. We hand build each panel and do not use premade panels. We do that in order to ensure perfect lines. 

Vinyl: We drive a 9’ tall steel round posts into the ground and bolt a square bracket on it then slide the vinyl post over it. We hand build each gate to ensure proper closure as well as the reveal along the ground to make it keep the same slope and appearance. 

Chain link and steel: Same thing, we only use concrete on the gate posts. We drive the posts into the ground using a gas powered post pounder and follow all standard install instructions. 

Standard height of a post for a 6’ fence is 8’, we use 9’. Standard number of rails for a 5’ cedar fence is 2, we use 3. For 8’ tall fences the standard post is 10’, we use 12’. We do this because it’s not much more expensive for the material but it gives the customer a much better built, more sturdy, longer lasting fence. I do not charge extra for that we just do it. 

We include 2 gates with every install, most companies charge extra for the second gate. 

I’m not planning on doing anything other than fencing. I am an expert in my field and offer the best service, quality, and expertise in my market. I feel if I start to offer more than that I will lose quality and momentum that I’ve worked very hard to achieve. 

My reviews. All of my reviews explain exactly who I am and what our company stands for. We are honest, transparent, hard working people that take our customers needs and budget into consideration, every single time. I’d want them to know that when they choose to work with us they’ve made the right decision and feel good about their choice.